Refund and Returns Policy

Effective date: 26/07/2023

Thank you for shopping at Websitedokan. We want to ensure you have a smooth and satisfactory shopping experience with us. This Return and Refund Policy outlines the terms and conditions regarding returns and refunds for products purchased through our Website. By making a purchase on Websitedokan, you agree to this policy.

1. Return Eligibility:1.1 To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.1.2 The return period is 2 days from the date of delivery. If 2days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.1.3 Certain products, such as perishable goods, personalized items, and downloadable software, are not eligible for returns. Additionally, products purchased during clearance sales or promotional offers may have limited or no return eligibility.
2. Return Process:2.1 If you wish to return a product, please contact our customer support team at info@websitedokan.com within the return period. Provide your order number and a detailed explanation of the reason for the return.2.2 Our customer support team will review your request and provide you with further instructions on returning the product.2.3 You are responsible for shipping the product back to us, and we recommend using a trackable shipping method. You will be responsible for the return shipping costs, except in cases where the product is defective or damaged upon delivery.
3. Refund Process:3.1 Once we receive the returned product and verify its eligibility, we will process your refund.3.2 If the return is approved, we will initiate a refund to your original payment method within 45 business working days. Please note that the processing time for the refund may vary depending on your payment provider.3.3 If the product is not eligible for a refund based on the criteria mentioned in this policy, we will notify you and return the product to you. You will be responsible for the return shipping costs in such cases.
4. Damaged or Defective Products:4.1 If the product you received is damaged or defective, please contact our customer support team within 2 days of receiving the product.4.2 We may request you to provide photographic evidence of the damage or defect. Based on the assessment, we will provide a replacement, exchange, or refund, including the shipping costs.
5. Cancellations:5.1 If you wish to cancel an order before it is shipped, please contact our customer support team as soon as possible.5.2 If the order has already been shipped, you will need to follow the standard return process mentioned above.
6. Contact Us:6.1 If you have any questions or concerns about our Return and Refund Policy, please contact us at support@websitedokan.com. Our customer support team will be happy to assist you.

Websitedokan reserves the right to modify or update this Return and Refund Policy at any time. The revised policy will be posted on this page, and the “Effective Date” at the top will reflect the date of the latest version.

By making a purchase on Websitedokan, you acknowledge and agree to the terms and conditions of this Return and Refund Policy. If you do not agree with this policy, please refrain from making a purchase on the Website.

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